Support

Need help with an order or a product?

Send the details I need to give you a useful answer. For order and download issues, include the order number or the email used at checkout. For product questions, include the product name, software version, DAW, operating system and plugin format.

Support hours: Monday-Friday, 9 AM-4 PM CET.

Develop Device studio workspace

Support is handled directly from the Develop Device studio in the Czech Republic.

Orders & downloads

Include your order number or checkout email, the product name and what is missing or not working.

Compatibility questions

Send your DAW, operating system, plugin format and exact product version so I can answer without guessing.

Licenses & installation

Signing in to the Plugins & Apps Manager, enabling a license or moving it to another computer? Tell me your store email and which computer it is about.

Need to show a screenshot, short audio example or reference? Upload it to Google Drive, Dropbox, WeTransfer, SoundCloud private link or similar, then paste the share link in the file/audio field below. Make sure the link is accessible.

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