Delivery Policy

Immediate Download Access and Account Management

When you make a purchase at Develop Device, you get instant access to your download links. An email with detailed information and direct links will also be sent to you. Additionally, you can find your purchases in your user account on the Develop Device website, where you're allowed to download your files up to five times. If you reach this limit, please contact me with your order number and I’ll provide further assistance.

 

VAT Number – Important for EU Business Customers

If you are an EU-based business customer and have a valid VAT number, please contact me before placing your order so that the reverse charge VAT mechanism can be properly applied.

In accordance with EU VAT rules for intra-community B2B digital service transactions, VAT will not be charged if the buyer provides a valid VAT number and the supply qualifies for reverse charge.

❗️Note: Once an order has been completed and paid, it is no longer possible to issue a revised invoice without VAT, nor to refund the VAT. Make sure to reach out in advance.

 

Inquiry and Refund Policy

If you do not receive your download links, it is essential to contact me within 7 days of your purchase. After this period, the product will be considered delivered and completed, and refund requests will no longer be accepted.

Please note that due to the digital nature of the products, all sales are considered final once the download has been initiated. In accordance with EU consumer protection law, by purchasing digital content that is delivered immediately, you waive your right to withdraw from the contract once the download starts.

 

Discount Policy

Develop Device follows a transparent pricing policy. Discounts must be applied at the time of purchase by entering a valid discount code during a promotional campaign.

Discounts cannot be applied retroactively, and it is not possible to receive a partial refund if a code was not used. I reserve the right to change or end discount promotions at any time without prior notice.

 

Custom Services Delivery Timeline

Develop Device also offers custom services such as DAW templates, digital modeler presets, and Superior Drummer 3 presets. These services are personalized and built to order, which may extend the delivery time up to two months or longer, depending on complexity and current workload.

Reasons for the extended delivery period:

  • High Level of Customization: Each order is tailored to specific requirements and preferences.
  • Complexity of Requests: Services may involve detailed processes and fine adjustments.
  • Quality Assurance: All items are tested for quality and compatibility before delivery.
  • Workload Management: High demand or peak periods can increase turnaround times.
  • Ongoing Support: Revisions and feedback integration take additional time.

🔔 Please note: A longer delivery time is not a valid reason for a refund, especially if this information was available prior to purchase.

 

Express Delivery Option

For urgent projects, an express delivery option is available for an additional fee. This service prioritizes your order and reduces turnaround time, while still maintaining high standards of customization and quality. The express service fee is 2× the original price of the product.

The exact delivery time will depend on the scope and complexity of your request.

 

Completion Policy for Non-Communicative Customers

If no communication is received from the customer for a period exceeding three months during the course of a custom service project, the order will be considered completed. In such cases, no further revisions or refunds will be provided.

This policy ensures the timely completion of services and protects the workflow of Develop Device.