Delivery Policy

Instant Digital Delivery

All our products are 100% digital and delivered instantly. There is no physical shipping involved.

How You'll Receive Your Products

After completing your purchase, you will:

• Receive an email confirmation with download links and access instructions
• Access your products immediately from your account dashboard
• Download files instantly - presets, NAM profiles, impulse responses, drum samples, and DAW templates

What's Included

Depending on your purchase, you'll receive:

• Guitar amp presets and NAM profiles
• Drum presets and samples
• Impulse responses (IRs)
• DAW templates for professional workflows
• Installation guides and documentation

Custom Services & Projects

For custom services (custom presets, personalized profiles, or bespoke production work):

• Delivery timeline: Custom projects are completed based on current workload and project complexity. Typical delivery time is 8-12 weeks, though complex projects may require additional time. You will receive an estimated timeline upon order confirmation.
• Project queue: Custom orders are processed in the order received and are subject to our current production schedule
• Communication: You'll receive project updates via email at key milestones throughout the process
• Timeline changes: We reserve the right to adjust delivery timelines based on workload, technical requirements, or unforeseen circumstances. You will be notified of any significant changes.
• Revisions: Included as specified in your custom service agreement
• Final delivery: Digital files delivered via email or download link once completed
• Custom orders are non-refundable once work has commenced

Customer Communication Requirement

Important: Custom projects require active collaboration and timely feedback. If you fail to respond to our communications (including revision requests, approval requests, or project updates) for a continuous period of 60 days (2 months), the custom service will be considered delivered and completed as-is. In such cases:

• The project will be closed and marked as complete
• All refund rights are forfeited
• Any work completed up to that point will be delivered in its current state
• No further revisions or modifications will be provided

We will make reasonable attempts to contact you via email before closing the project. It is your responsibility to maintain active communication and respond to project-related inquiries in a timely manner.

All custom work is tailored specifically to your requirements and delivered digitally upon completion. By placing a custom order, you acknowledge and accept the estimated delivery timeline and communication requirements outlined above.

Access & Download

Your digital products are available for download immediately after purchase. We recommend:

• Downloading all files to a secure location
• Keeping your order confirmation email for future reference
• Checking your account dashboard for all past purchases

Technical Support

If you experience any issues accessing your digital products or have questions about your custom service, please contact our support team. We're here to ensure you get the best experience with your premium music production tools.

No Physical Shipping

Since all products are digital, there are:

• No shipping fees
• No delivery delays (for standard products)
• No customs or import duties
• Instant global access from anywhere in the world