Delivery Policy

Last updated and effective date: May 24, 2026

Digital Delivery Policy

1. About This Policy

This Delivery Policy applies to digital products and custom digital services supplied through developdevice.com by Jaroslav Holub, trading as Develop Device / Develop Device Studio ("Develop Device", "we", "us" or "our").

Trader: Jaroslav Holub / Develop Device Studio
Identification Number (IČO): 03872441
VAT ID (DIČ): CZ8509251685
Address: Na Jíkalce 2990/27, 301 00 Plzeň, Czech Republic
Email: support@developdevice.com

2. Digital Products Only - No Physical Shipping

Our store sells digital music-production products and digital services. We do not ship physical goods for the products described on our store. There are therefore no physical shipping charges, tracking numbers, customs delivery delays or import duties for delivery of digital Products.

Digital Products may include presets, profiles, impulse responses (IRs), drum sounds and presets, samples, MIDI content, DAW templates, bundles, software/plugins, installation guides and related downloadable materials.

3. How Standard Digital Products Are Delivered

After successful payment, standard ready-made digital Products are normally made available promptly through one or more of the following methods:

  • a download link provided on the order confirmation or delivery page;
  • an email sent to the address used for your order; and/or
  • download access through your customer account, where available.

Digital download delivery is supported through our store platform and digital-delivery provider, currently Shopify and Fileflare. Delivery is considered initiated when the digital Product or its download/access link is made available to the customer through the relevant delivery method.

Occasionally, delivery emails may be delayed by payment review, spam filtering, incorrect email entry, provider outages or technical processing. If you do not receive access after completing payment, please check your spam/junk folders and customer account before contacting support.

4. Your Responsibilities After Purchase

To ensure successful delivery and ongoing access, you are responsible for:

  • providing a complete and accurate email address at checkout;
  • maintaining secure access to your email account and customer account;
  • not sharing download links, account credentials or Product files with third parties;
  • downloading your purchased files promptly and keeping a secure backup; and
  • checking the product description and required third-party hardware or software before purchase.

Download links are intended solely for the purchasing licensed user. We may take reasonable action to restrict unauthorized sharing, abnormal download activity, attempted redistribution or other breach of our Terms of Service and End User License Agreement.

5. Access Issues or Incorrect Delivery

If a purchased digital Product is not accessible, the delivered file is corrupted or incomplete, or you believe that you received a Product different from the one ordered, contact support@developdevice.com with your order number and a description of the problem.

Where appropriate, we may first resolve a delivery issue by restoring access, resending a download link, supplying the correct file, providing a replacement file or assisting with a technical delivery problem. Refunds, withdrawal rights and remedies for non-conforming Products are governed by our Refund, Withdrawal and Digital Content Policy and applicable mandatory law.

6. Software, Plugins and Updates

For software or plugin Products, delivery may include an installer, download file, documentation and/or other access instructions stated on the product page. Unless a specific product description expressly provides otherwise, future major versions, additional content or indefinite continued download hosting are not guaranteed.

Where an update or continuing conformity obligation is required by applicable mandatory law, your statutory rights remain unaffected.

7. Bundles and Multi-Product Purchases

If you buy a bundle or multi-product package, the included Products may be delivered together or as separate downloadable files or links. You should download and store each included file securely. Rules on withdrawal, refunds or defective content for bundles are set out in our Refund Policy.

8. Custom and Bespoke Services

Custom services, such as personalized presets, profiles, DAW templates or bespoke audio-production work, are not instant ready-made downloads. They require project input, production time and often customer feedback or approval.

Unless a product description or written agreement states otherwise:

  • Estimated delivery: typical completion time is approximately 8-12 weeks, depending on project scope, current workload, technical requirements and timely receipt of required materials or feedback;
  • Queue and scheduling: commissioned projects are generally scheduled in the order confirmed, subject to complexity and operational requirements;
  • Customer materials: work may not begin or may be paused until you provide required tracks, files, reference information, software details or instructions;
  • Communication: we communicate about requirements, progress, approvals and delivery through the contact details supplied for the order;
  • Revisions: included revisions are limited to those stated in the product description or agreed scope; and
  • Final delivery: completed deliverables are supplied digitally, normally by email, download link or other agreed electronic transfer.

Timelines are estimates unless expressly confirmed as a binding deadline. If a material delay occurs, we will communicate reasonably with you regarding next steps.

9. Customer Inactivity on Custom Projects

Custom Services require timely customer cooperation. If we request materials, feedback, selections or approval and you do not respond for 60 consecutive days, we may reasonably pause or close the project and provide work completed up to that point in its current form, after making reasonable attempts to contact you using the details supplied for your order.

Project closure due to customer inactivity does not create an automatic entitlement to additional unpaid revisions or indefinite rescheduling. Refunds or other remedies, if any, remain governed by the agreed scope, our Refund Policy and mandatory applicable law.

10. Delivery Records and Disputes

For support, fraud prevention, refund assessment and payment-dispute handling, we may rely on records relating to your order and digital delivery. Depending on the delivery method, these may include payment status, order confirmation, email delivery or link issuance, customer account access, download/access activity, product description at the time of purchase and relevant communications.

These records may be shared with payment providers, ecommerce or delivery platforms, professional advisers or competent authorities where reasonably necessary to respond to a genuine dispute, suspected abuse, chargeback or legal requirement, in accordance with our Privacy Policy.

11. Related Policies

Your purchase and delivery are also governed by:

12. Contact

If you need assistance receiving a Product or delivering materials for a custom project, contact:

Jaroslav Holub / Develop Device Studio
Na Jíkalce 2990/27, 301 00 Plzeň, Czech Republic
Email: support@developdevice.com
Support page: https://developdevice.com/pages/contact