Help Center
Frequently Asked Questions
Find answers to common questions about our products, ordering, and support.
What is Develop Device?
Develop Device is a professional audio production store founded in 2012, based in the Czech Republic. We specialize in premium digital products for music producers and musicians, including drum software presets, guitar amp presets, cabinet impulse responses (IRs), DAW templates, and custom production services.
Who creates these products?
All products are created by Jaroslav Holub, a professional audio engineer and producer. Our presets and templates are used by Grammy-winning producers and professional musicians from bands like As I Lay Dying, Arch Enemy, Hollywood Undead, Machine Head, and The Amity Affliction.
Are these products legitimate?
Yes, all our products are original creations - not resold or pirated content. They require genuine, licensed software to function properly. We do not support piracy and our products will not work with cracked software.
What drum software do you support?
We offer presets and templates for:
- Superior Drummer 3 - 211 presets for various SDX libraries
- EZdrummer 3 - 32 templates
- GetGood Drums - 16 templates
- MODO Drum - 4 presets
- Perfect Drums - 4 templates
- Addictive Drums 2 - 1 preset
What SDX/EZX libraries do your presets support?
We support most major Toontrack libraries including:
- The Metal Foundry SDX
- Metal Machinery SDX
- Death & Darkness SDX
- The Rock Foundry SDX
- The Rock Warehouse SDX
- Progressive Foundry SDX
- Fields of Rock SDX
- New York Studios Vol. 1-3 SDX
- Rooms of Hansa SDX
- Legacy of Rock SDX
- The Decades SDX
- CORE Library
Each product description specifies which SDX/EZX library is required.
What amp modelers and profilers do you support?
- Fractal Axe-Fx III - 34 presets
- Fractal FM3/FM9 - 25 presets
- Fractal Axe-Fx II/AX8 - 26 presets
- Neural DSP Quad Cortex - 19 captures & presets
- Kemper Profiler - 13 profiles
- Line 6 Helix/HX Stomp - 14 presets
- Line 6 POD Go - presets available
- Boss GT-1000/GT-1000CORE
- Headrush MX5/Pedalboard/Gigboard
- IK Multimedia ToneX
- HoTone Ampero
- NUX MG-30
- Mooer MNRS
- Fender Tone Master Pro
What is the difference between presets, profiles, captures, and IRs?
- Presets - Pre-configured settings for software or hardware that give you a specific sound instantly. Includes amp settings, effects, EQ, and routing.
- Profiles (Kemper) - Digital captures of real amp and cabinet combinations, stored as .kipr files, specific to Kemper Profiler units.
- Captures (Quad Cortex) - Neural DSP's format for capturing real amps, similar to Kemper profiles but for Quad Cortex.
- IRs (Impulse Responses) - Digital captures of speaker cabinets and microphone setups in standard WAV format. Work with any amp sim or hardware that supports IRs.
Are your IRs compatible with all amp simulators?
Yes, our Cabinet IRs are provided in standard WAV format at multiple sample rates (44.1kHz, 48kHz, 96kHz) and work with any amp sim or hardware that supports impulse responses.
What DAWs do your templates support?
Our custom templates are available for:
- Pro Tools
- Logic Pro
- Cubase
- Reaper
- Studio One
- Ableton Live
- LUNA Pro
- FL Studio
What do I need for Superior Drummer 3 presets?
- Superior Drummer 3 with the CORE library fully installed
- The specific SDX/EZX expansion pack listed in the product description
- Minimum 16GB RAM recommended
- Latest version of Superior Drummer 3
You will receive SD3P (project) files. No additional plugins are required - presets are mixed 100% inside Superior Drummer 3.
Do presets work with electronic drums?
Yes! Most of our drum presets are e-drum compatible and work great with electronic drum kits triggering Superior Drummer 3 or other drum software via MIDI.
What plugins are required for DAW templates?
Each template listing specifies required plugins. Some templates use only stock plugins (labeled "Stock Plugins Only"), while others require specific third-party plugins. Always check the product description before purchasing, as we do not offer refunds if you purchase a product without the necessary plugins.
What currency do you use?
All prices are displayed in EUR (Euro). Automatic currency conversion may be available at checkout depending on your location.
How do I receive my purchase?
All standard products (presets, IRs, templates) are delivered instantly as digital downloads. After completing your purchase, you will:
- Receive an email confirmation with download links and access instructions
- Access your products immediately from your account dashboard
- Download files instantly - presets, NAM profiles, impulse responses, drum samples, and DAW templates
What about custom services delivery?
For custom services (custom presets, personalized profiles, mixing & mastering, or bespoke production work):
- Delivery timeline: Typical delivery time is 8-12 weeks, though complex projects may require additional time
- Project queue: Custom orders are processed in the order received
- Communication: You'll receive project updates via email at key milestones
- Final delivery: Digital files delivered via email or download link once completed
Important: Custom orders are non-refundable once work has commenced.
What is the customer communication requirement for custom services?
Custom projects require active collaboration and timely feedback. If you fail to respond to our communications (including revision requests, approval requests, or project updates) for a continuous period of 60 days (2 months), the custom service will be considered delivered and completed as-is.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Shop Pay, Apple Pay, and Google Pay through Shopify's secure checkout.
Can I re-download my files?
Yes! Log into your account on our website, go to your order history, and download your files again. If you encounter any issues accessing your files, contact support.
What is your refund policy?
Due to the digital nature of our products, we cannot offer refunds, returns, or exchanges once a purchase is completed. Please carefully review all product requirements and descriptions before purchasing.
How do I install Superior Drummer 3 presets?
- Download and extract the preset files (SD3P format)
- Open Superior Drummer 3
- Go to File → Open
- Navigate to the downloaded .sd3p file and select it
- The preset will load immediately with all mixer settings, routing, and effects
For a detailed guide, visit our Superior Drummer 3 Installation Guide.
How do I install Fractal presets?
- Download the .syx preset file
- Connect your Fractal unit via USB
- Open Fractal-Bot or Axe-Edit
- Use "Send SysEx" to load the preset
How do I install Kemper profiles?
- Download and extract the .kipr files
- Copy to a USB drive or use Rig Manager
- Import via Rig Manager or directly on the Kemper
Can I use presets commercially?
Yes! All our presets can be used in commercial music productions, YouTube videos, streaming, and any other commercial projects without additional licensing fees.
What custom services do you offer?
- Analog Mixing & Mastering (€49-299) - Professional editing, mixing and analog mastering for release-ready tracks
- Custom Template for Your DAW (€99-599) - Personalized DAW template designed for your workflow and sound
- Custom Preset for Digital Modelers & Guitar Amp Sim Plugins (€39-119) - Professional guitar/bass tones tailored to your style
- Custom Preset for Superior Drummer 3 (€59-119) - Bespoke drum presets capturing the unique essence of your music
What are the file submission requirements for mixing services?
- File Format: Submit WAV tracks at 48kHz/24bit
- Note: 44.1kHz files will need conversion as studio hardware does not support this rate
- Track naming: Clearly name each track (e.g., "Guitar_Left", "Bass", "Vocals")
- No plugins: Ensure the project has no plugins on inserts and no routing to buses
- DI signals: Record DI tracks for guitars and bass for flexibility during post-production
How do I prepare files for a custom DAW template?
Export each audio and MIDI track individually as WAV/MIDI files at 24-bit/48kHz, synchronized from start to end. No plugins on inserts. Compress all files into a ZIP and share via cloud storage. For detailed instructions, see our preparation guide.
How can I contact support?
Email us at support@developdevice.com or use our contact form.
I'm having trouble with a product. What should I do?
- Check the product page for installation instructions
- Verify you have all required software/hardware and the correct SDX/EZX library
- Make sure your software is updated to the latest version
- Try redownloading the files from your account
- If issues persist, contact support with details about your setup
Where can I find tutorials?
- YouTube channel - Video tutorials and sound demos
- Blog - Written guides and tips
- SD3 Installation Guide
- Superior Drummer 3 Preset Finder - Find the right preset for your needs
Where are you located?
Develop Device is based in the Czech Republic. All products are digital downloads with instant worldwide delivery.











